Posted on: 20.07.2023 I have a crack in my benchtop, is that covered under warranty? I have a crack in my benchtop, is that covered under warranty? Cracking is not generally covered by our Stone Ambassador and Vasari warranties. This type of issue typically will occur from fabrication or installation error, or because of mechanical stress and does not represent a fault in our products. External factors that can contribute to cracking include. Inadequate underbench support Incorrect placement of cutouts and joint. Lack of consideration for thermal expansion and movement. A severe impact.
Posted on: 20.07.2023 Do your products need to be sealed? Do your products need to be sealed? No, as our surfaces are virtually nonporous and therefore require no additional protection in the form of sealer or wax.
Posted on: 20.07.2023 Are your surfaces heat resistant? Are your surfaces heat resistant? Stone Ambassador Quartz is heat resistant, however like all stone materials, it can be damaged by sudden and rapid surface temperature changes. A good rule of thumb is that if your hand cannot tolerate the level of heat for more than a few seconds then the heat source is too high.Our Vasari Italian surfaces range has a far higher heat tolerance level as it is a ceramic surface. However, we do recommend using a heat trivet or chopping block when placing hot items from the stone or oven on to your Vasari surface as an extra precaution against any unforeseen issues.
Posted on: 20.07.2023 Can I stand on my benchtop? Can I stand on my benchtop? Always refrain from placing excessive weight on your Stone Ambassador or Vasari benchtop. Excessive weight can also have an impact on the underlying cabinet structure.
Posted on: 01.03.2023 How can I care for my new stone surfaces? How can I care for my new stone surfaces? Please refer to our warranty and care page here.
Posted on: 01.03.2023 Are your surfaces environmentally friendly? Are your surfaces environmentally friendly? Yes they are! Our Zenith Surfaces zero crystalline silica range contains up to 89% recycled materials and our Vasari Porcelain range up to 40% recycled materials.
Posted on: 01.03.2023 Are you surfaces safe in my home? Are you surfaces safe in my home? Absolutely! All surfaces we range as 100% safe for installation and use in your home. As there is no fabrication required post installation, there is no need for concern about any airborne pollutants or emissions from our stone.Source: Safe Work Australia In its solid form – such as in installed engineered stone benchtops. There is no risk to those choosing to have stone benchtop or surface in their home. Silica is only dangerous when released as dust through the fabrication of the stone – cutting, drilling, grinding, or polishing. In this process, workers exposed to silica dust through poor safety practices can develop serious health issues, including the lung disease silicosis.
